Luna Tide VIP Rewards Club
Collect Crystal Coins every time you shop with us and become a valued member of our rewards club!
Luna Tide VIP Rewards Club
How it works
1
Join Now
Sign up and create your store account. It is free to join and all you need is an email address
2
Earn Crystal Coins
Earn Crystal Coins every time you shop and/or interact with us
3
Redeem Crystal Coins
Redeem your Crystal Coins for exclusive discounts
How to gain rewards
1 Crystal Coin
per $1 Spent
20 Crystal Coins
when you join
20 Crystal Coins
for your birthday
10 Crystal Coins
Instagram follow
10 Crystal Coins
Facebook follow
$10 Gift Card
refer a friend
How to redeem your Crystal Coins
Once you’ve earned some Crystal Coins, you can redeem them with any purchase. All you need to do is apply the Crystal Coins you’d like to use at checkout.
These are the rewards you can apply:
200 Crystal Coins
$10 off voucher
300 Crystal Coins
$15 off voucher
400 Crystal Coins
$20 off voucher
500 Crystal Coins
$25 off voucher
Refer a Friend
Give $10, get $10
Give your friend $10 off their first order of $100+ AUD and you'll receive a $10 voucher for each successful referral.
How it works
1. Go to the Rewards panel in the bottom left of the screen and log into your store account
2. Go to referrals to get your link
3. Share your referral code
4. Earn a $10 voucher when they make a purchase
Share your experience
Receive a $10 voucher
Share your thoughts on your latest order to receive a $10 voucher off your next purchase over $100. Valid for verified buyers only.
How it works
Either fill out the review request from your email or:
1. Visit product page of your latest purchase or our store reviews page
2. Leave a review
3. Ensure your email in the review form is the same as the one you made the purchase with
You'll then receive a $10 voucher in your inbox to thank you for taking the time to review your purchase
Rewards FAQs
What is the Luna Tide VIP Rewards Club?
The Luna Tide VIP Rewards Club is our loyalty program where you can earn points (Crystal Coins) toward product discounts and special offers.
How do I join the Luna Tide VIP Rewards Club?
Create or login to your store account here to join the Luna Tide VIP Rewards club for free.
Is there a fee to join the Luna Tide VIP Rewards Club?
It is completely free to join and stay in the rewards club.
Is the Luna Tide VIP Rewards Club available internationally?
Yes the rewards club is available worldwide. Crystal Coins are earned per the AUD equivalent of your order value. For example a US customer who spends $100 USD will earn approximately 148 Crystal Coins as $100 USD is equivalent to $148 AUD. When redeeming rewards they are calculated in AUD and converted into local currency at cart. For example, a US customer redeeming a $20 AUD voucher will receive approximately $14 USD.
How do I earn Crystal Coins?
You can earn Crystal Coins in the following ways:
- 20 Crystal Coins when you sign up
- 1 Crystal Coin per $1 AUD spent
- 10 Crystal Coins each for following on Facebook or Instagram
- 10 Crystal Coins if you share on Facebook
- 20 Crystal Coins to celebrate you on your birthday
How do I check my Crystal Coins balance?
Sign in to your store account then click on the "Rewards" launcher button at the bottom left of the screen to open the rewards panel.
How do I redeem my rewards?
Log in to your store account, then click on the "Rewards" launcher button on the bottom left of the screen to open the rewards panel. Click on "All Rewards". Here you'll be able to see all the rewards you have enough Crystal Coins for. If you have enough Crystal Coins, click the Redeem button and the voucher will be applied to your cart.
Do my Crystal Coins expire?
No, currently they do not expire.
I redeemed a reward but decided not to use it. Can I still use it and access it for a future purchase?
Once you have redeemed your Crystal Coins for a reward the reward will remain available in your store account until your next purchase.
Can I combine my rewards with another promotional code or gift card?
Your Luna Tide VIP Reward codes can't be used in combination with other promotional or gift cards codes.
What happens to my Crystal Coins if I make a return?
Your Crystal Coins earned for that purchase will be returned back to us. If a reward was redeemed for the return purchase it will continue to be marked as redeemed in your account.
What happens if I forgot to log in to my account when checking out?
So long as you used the same email address associated with your Luna Tide VIP Rewards Club (on your store account) your Crystal Coins will be allocated.
Can I earn points on past purchases?
Crystal Coins are unable to be added to your account retroactively. You can earn Crystal Coins on all future purchases when logged into your account.
Can I earn Crystal Coins on purchases from the Luna Tide Etsy or Amazon stores or from your stockists?
Crystal Coins are only earned on valid purchases made directly from our online store.
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