Jewellery Repair

We want you to love your jewellery so much you wear it all the time! Over time and under certain stresses and strains jewellery can unexpectedly break, but that doesn't need to be the end of your jewellery's lifetime!

Please email me at customercare@lunatide.com.au with a photograph and description of the breakage and I'll let you know which package to select from this listing to cover the repair costs. The shipping method you choose when ordering this listing is for the shipping method to ship the repaired jewellery back to you.

Once you've placed your order please send your jewellery back to me in a padded envelope or the original packaging to protect it and send it via a trackable form of delivery. I'll let you know when your jewellery has arrived, has been repaired and is back on its way to you.

Your jewelry is individually presented in a white branded gift box along with a fact card about the crystal. To protect your jewelry we seal the jewelry box in a biogradable bag and send it in a padded envelope.

If you require gift wrap, please ensure you have ticked yes under the "Gift wrap" option for it to be included in your purchase.

Hello there! I'm Sarah, the passionate creator behind Luna Tide, crafting crystal jewellery specially for you. My mission is to provide you with jewellery that is a token of joy and beauty that resonates with your individual spirit, enriching your life with a touch of the universe's magic.

You can catch me doing live videos making jewellery on Tiktok, Facebook or Instagram.
Discover more about Luna Tide here.

Processing time:

All orders are hand made to order and send out within 1-2 business days.

Shipping times:

We'll do our best to meet these shipping estimates but can't guarantee them. Actual shipping time can take longer due to custom and/or COVID-19 delays which are out of our control.

Customs and import taxes:

Buyers are responsible for any customs and import taxes that may apply. We're not responsible for delays due to customs.