Jewellery Repair

Regular
$7.00
Sale
$7.00
Regular
Sold Out
Unit Price
per 

Packages: Package A

Repairs on your Luna Tide jewellery

We want you to love your jewellery so much you wear it all the time! Over time and under certain stresses and strains jewellery can unexpectedly break, but that doesn't need to be the end of your jewellery's lifetime!

Please email me at customercare@lunatide.com.au with a photograph and description of the breakage and I'll let you know which package to select from this listing to cover the repair costs. The shipping method you choose when ordering this listing is for the shipping method to ship the repaired jewellery back to you.

Once you've placed your order please send your jewellery back to me in a padded envelope or the original packaging to protect it and send it via a trackable form of delivery. I'll let you know when your jewellery has arrived, has been repaired and is back on its way to you.

jewellery box

Your jewellery is individually presented in a white branded gift box along with a fact card about the crystal. To protect your jewellery we seal the jewellery box in a biogradable bag and send it in a padded envelope.

If you require gift wrap, please ensure you have ticked yes under the "Gift wrap" option for it to be included in your purchase.

Luna Tide Team


Hi there! We're the team behind Luna Tide and we make your jewellery especially for you from our Gold Coast studio. We consciously choose the gemstones included in your jewellery and if you choose a piece made with multiple gemstones, we take our time deciding which ones go best together and what order to put them in. You can catch us doing live videos making jewellery on TiktokFacebook or Instagram.
Discover more about Luna Tide and our team here.

All orders are made to order and shipped from Gold Coast, Queensland, Australia. We ship world wide.

Domestic standard shipping usually takes 1-8 business days* from dispatch date depending on how remote you are and 3-21 business days* for international orders.

Processing time:

All orders are hand made to order and send out within 1-2 business days.

Shipping times:

Destination Standard shipping Express/Courier
Australia 2-8 business days

1-4 business days
Free on orders over $100 AUD 

United States 6-14 business days
Free on orders over $110 USD

1-4 business days 
Free on orders over $220 USD 

Everywhere else 6-28 business days

1-4 business days 

 

We'll do our best to meet these shipping estimates but can't guarantee them. Actual shipping time can take longer due to custom and/or COVID-19 delays which are out of our control.

Customs and import taxes:

Buyers are responsible for any customs and import taxes that may apply. We're not responsible for delays due to customs.

We want you to love your new jewellery, but if you change your mind we gladly accept returns on any item subject to the following conditions:

• Jewellery must be returned with 30 days of purchase
• Jewellery must be in original condition (unworn, unused and unwashed in original packaging)
• Earrings are exempt from being returned for hygiene reasons
• All sale items and giftcards are final and are exempt from being returned.

We have a return address in Australia, US & UK.

Find out more about returns here.